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Terms and Conditions

The use of this site is subject to the following TERMS AND CONDITIONS set out below by Extreme Gear “PLEASE READ THEM CAREFULLY BEFORE USING THIS WEBSITE”. If you intend to use, access or purchase from this site it will be deemed as acceptance of the below following terms and conditions. If you do not agree to these terms and conditions please do not use this site.

The below TERMS AND CONDITIONS set out apply to all customers hereby referred to as the buyer, purchaser, you, or the customer.

Extreme Gear is hereby referred to as the service provider, us, department, owner, supplier or store.

Pricing

All displayed pricing is in AU dollars and is inclusive of GST

Liability

Extreme Gear shall not be held liable for any consequential damages resulting from the use of, or the way in which you may navigate this site. This also extends to the performance of material contained on this site or your inability to use or navigate this site. Whether or not Extreme Gear have advised or notified you of such possible dangers or conditions.

Trade Marks

All trademarks, names, logos, and service marks of Extreme Gear displayed or used on this site are registered and unregistered trademarks of the web owner Extreme Gear - All other trademarks displayed on this site are either registered and unregistered trademarks of their respective owners.

Copyright

All aspects of this website design but not limited to text, graphics, design, applications, software, underlying source code and all other aspects are copyright property of Extreme Gear and their respective owners in accessing these web pages.

You agree that any downloading of content is for personal non-commercial reference only. No part of this website may be reproduced or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without prior permission of the website owner other than for the sole purpose of completing an order or purchasing a product (s) with  Extreme Gear.

You also agree to not change alter delete any such material downloadable or not from this site.

Warranties

The website owner makes no warranties, representations, statements or guarantees (whether expressed, implied in law or residual) regarding the website, the information contained on the website, you or your company’s personal information or material and information transmitted over our system.

Disclaimer of Liability

The website owner shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company’s personal information or material and information transmitted over our system.

In particular, neither the website owner nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omissions of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.

Specific Use

You further agree not to use the website to send or post any message that is unlawful, harassing, defamatory, abusive, indecent, threatening, harmful, vulgar, obscene, sexually orientated, racially offensive, profane, pornographic or violates any applicable law and you hereby indemnify the website owner against any loss, liability, damages or expense of whatever nature which the website owner or any third party may suffer which is caused by or attributable to, whether directly or indirectly, your use of the website to send or post any such message or material.

Alterations

The website owner may at any time modify any relevant TERMS AND CONDITIONS policies or notices on this site, you acknowledge by leaving this site and returning you shall be responsible for reviewing the then current version of TERMS AND CONDITIONS each time you visit this website.

Typographical Errors

All goods are subject to availability and conditions of sale, in the case of a typographical error on our site or price list,  Extreme Gear reserves the right to correct it, modify make changes cancel or refuse any or all such orders without any prior notice to you, if this site is found to be in error or a product is mistakenly listed at an incorrect price or wrongly represented via text, script, graphics or in photographic format etc we reserve the right to correct it also.

Third Party Sites

Extreme Gear have inserted for your convenience links to third party websites operated by other entitles, such material is assembled in good faith.

Extreme Gear does not control any such information or content supplied on any such third party websites via this website even if the third party is affiliated with Extreme Gear or not. If at any time you decide to leave our site and visit any such linked sites you do so at your own risk.

It is the responsibility of each user whilst visiting external links to refer to that external websites terms and conditions of use and to make their own decisions about the accuracy, currency, reliability and completeness of information contained on the linked sites. Whilst the department currently has no information about the presence of such dangers on third party sites, you should take the necessary precautions to protect yourself and your system from viruses, worms, Trojan horses, and any other items of a destructive nature whilst visiting those sites.

We make every reasonable effort to maintain links to current and accurate information. Please contact us at sales@extremegear.com.au to report any broken links.

Title of Goods

All goods shall remain the sole and absolute legal property of Extreme Gear until such time that all the goods are paid for in full by the (buyer) the property in and title to the goods shall not pass from  Extreme Gear until such time the above conditions have occurred.

We also reserve the right to recover any costs resulting in the pursuant or recovery of any and all outstanding goods invoiced or not invoiced to the (buyer) whilst in an outstanding state.

Whilst all care and accuracy is taken in processing your order any goods received in error e.g. wrongfully supplied must be returned unopened in original packing accompanied by a copy of your invoice, any such goods found to be in error will not incur handling or freight costs into our store please contact our customer service department to arrange return of any such goods.

Any goods found to be in error are deemed the property of Extreme Gear the property in and title to the goods shall not pass from Extreme Gear whilst in error. We also reserve the right to recover any costs resulting in the pursuant or recovery of any and all outstanding goods invoiced or not invoiced to the (buyer) whilst in an outstanding state in error.

Risk of Goods

The risk in the goods shall pass from  Extreme Gear to the (buyer) at the time of delivery regardless of the payment status for the goods to Extreme Gear.

Payment

All goods are subject to payment before leaving our warehouse in the case of personal or business cheques or money orders all funds are subject to clearance before goods are dispatched, for all other payments electronic or branch transfers.
(See details below)

For all bank deposits, payments can be made via our nominated bank account. All other payments can be posted to Extreme Gear, PO Box 5802 West Bundaberg QLD 4670. All payments will be processed during normal office hours.

A 3% surcharge may be applicable at time of payment for all print order forms or telephone / fax orders with credit card payment option selected. Call (07) 4151 3033 to make credit card payments over the phone during normal office hours.

If paying via cheque/money order or bank deposit please print out and fax the checkout form on completion of your order to Extreme Gear on (07) 4151 7518. Or post a copy of your form and payment to Extreme Gear, PO Box 5802 West Bundaberg QLD 4670. All cheques and money orders are to be made payable to Trevach Pty Ltd ATF TJB Family Trust.

Australian Bank Transfer

Bank: ANZ
BSB : 014 522
A/C :  267 730 942
Account name: Trevach Pty Ltd ATF TJB Family Trust
Reference: Your Order Number

eWay Secure IVR Phone Credit Card ePayment 

To make a payment over the phone via eWay's automated secure phone service please follow the below instructions: 

1) Add your items to the basket and go through the checkout process. Once you arrive at the payment options page select print order form and print a copy of your order for your records.

2) Call (02) 9045 9210 or 1800 021 548 

3) Enter Biller ID:  247502 

4) Enter Reference Number: Your Order ID 

5) Enter the amount: $XX.XX 

6) Enter your credit card details

7) We will receive a receipt from eway in relation to your payment and will process your order in a timely manner. If we have any queries or delays we will immediately contact you via email or telephone according to the details you supplied during checkout.

Shipping

All goods leave our warehouse in good condition and no claims can be recognized from damage resulting from atmospheric, climactic or other conditions beyond our control. Delivery of all goods will occur when goods have passed hands by us to the respective chosen carriers or transport authorities for delivery to the nominated (buyer). Our responsibility ceases on obtaining their receipt. Do not accept or open any goods if damage has occured during transit. All claims for missing or damaged goods must be filed with the respective carrier or transport authority concerned.

We offer prompt Australia wide shipping to all customers. All orders dispatched travel via standard or express services. We recommend that you select signature on delivery during checkout to help ensure your goods are not lost in transit. There is no insurance coverage provided with Australia post services. If you would like insurance coverage for your parcel please contact us for a quote. There is up to $1250 insurance coverage provided with Fastway road courier service so you have peace of mind that your goods will be delivered safely.

If your parcel is lost during transit and you have not selected signature on delivery with insurance coverage or road courier services we cannot guarantee the recovery of your package. Whilst every effort is provided by Extreme Gear to lodge an investigation with Australia Post and provide all required documentation, Australia Post may not take responsibility for goods not delivered without a signature obtained or insurance coverage.

Generally all in stock orders ship within 24-48 hours of placing an order, items not in stock generally take from 6-10 business days to ship. In the event of any awaiting back orders you will be given the option to ship your current order or await any back orders before your order is shipped. You also have the option of a full refund to the value of your purchase price including freight charges if applied. "NOTE" combined shipping will only incur one shipping charges.

Extreme Gear will not accept or open any goods if damage has occurred during returned shipping transit. All claims for missing or damaged goods on return to our store must be filed directly by the customer with the respective carrier or transport authority concerned.

Warranty & Returns

All products sold in our store are covered under each individual manufacturers warranty against faulty workmanship or defects. All warranty claims found to have faulty workmanship or defects will be repaired replaced or credited (with the same dollar value & model). Misused or improperly cared for goods will not be accepted thus voiding warranty. All products returned under warranty are subject to assessment and if found to be in working order may be subject to a servicing fee of $20.00 at the discretion of Extreme Gear. All customers will be notified as to the outcome of their individual claim before any further action is undertaken on our behalf. All goods must be returned via prepaid registered or express postal services within the manufaturers allocated warranty period. Extreme Gear are unable to reimburse for any shipping costs.

"Please Note" All return items are subject to assessment by Extreme Gear, If at any time such goods are found to have faulty workmanship or defects Extreme Gear will process the warranty claim on your behalf. Please contact our store for available warranty periods.

You are also entitled to return your goods and ask for a refund exchange or repair if the goods you purchased.

- Fails to meet the specification advertised for them or is not the same as the description provided by the salesperson or advertisement.

- Have a fault that you could not have known about at the time of purchase.

- Are not the same as the description provided by the salesperson or advertisement.

- Does not match the sample you were shown at time of purchase and / or

- Does not do the job as you were led to believe.

The above conditions Marked* are only valid (within a reasonable time period) Remember: you can’t ask for a cash refund if you did not pay cash and you must also supply proof of purchase by way of invoice.

All goods should be returned prepaid freight as Extreme Gear are unable to reimburse for any shipping costs of any such goods. All warranties do not cover the abuse, misuse, alteration, unauthorised or unreasonable use, accessories, imprinting, colour finishes and the sharpening of tools.

Returns

- All goods returned are subject to assessment by Extreme Gear and must be returned within a reasonable time period.

- All items must be new, unused in original and undamaged packaging.

- All goods are to be returned via prepaid registered or express postal services.

We will issue a full value credit note or refund for all goods returned as described above . We do not charge a restocking fee.

Please note however you MUST contact our customer service centre during normal office hours to request a RAN return authorization number.

Download and complete a product return form from our FAQ section and attach a copy of your original invoice with your returned goods. No goods will be accepted for credit or refund without these items unless by prior arrangement with Extreme Gear.

Extreme Gear are unable to reimburse for any shipping costs. All returns are not covered for abuse, misuse, alteration, unauthorised or unreasonable use of such goods.

Extreme Gear will not accept or open any goods if damage has occurred during returned shipping transit. All claims for missing or damaged goods on return to our store must be filed directly by the customer with the respective carrier or transport authority concerned.

Remember: you can’t ask for a cash refund if you did not pay cash.

Contact our customer service centre to request an RAN return authorization number, no goods will be accepted for credit, refund or warranty without prior arrangement.

Customer Returns

Extreme Gear will not accept or open any goods if damage has occurred during returned shipping transit.

All claims for missing or damaged goods on return to our store must be filed directly by the customer with the respective carrier or transport authority concerned.

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